Privacy Policy

Introduction

At TrySignal ("Signal," "we," "us," or "our"), we respect your privacy and want to be transparent about how we handle your information when you use our AI-powered product onboarding service at https://www.trysignal.guide/.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and contact details when you sign up
• Product Information: Details about your product's features and workflows so Signal can learn to guide your users
• Messages: Any communications you send us for support or feedback
• Settings: Your preferences for how Signal should work with your product

Information We Collect Automatically

• Usage Information: How you and your users interact with Signal, which features are used, and session activity
• Analytics: User behavior patterns to help us understand how well Signal is working

Information from Integrations

When you connect Signal to your product, we collect:

• Product Data: Information about your application's functionality and user interface
• User Interactions: How people use your product during Signal-guided sessions (we anonymize this when possible)

How We Use Your Information

We use your information to:

• Provide Our Service: Train Signal's AI to understand your product and provide helpful guidance
• Improve Signal: Make our AI smarter and more effective at onboarding users
• Customize Experience: Tailor the onboarding to each user's needs
• Provide Support: Help you with questions and technical issues
• Develop Features: Build new capabilities and improve existing ones

AI and Machine Learning

Signal uses AI technology to:

• Learn how your product works
• Create personalized onboarding experiences
• Adapt to different user needs in real-time
• Get better at providing guidance over time

We process your data to train and improve our AI models so Signal can provide better assistance.

Sharing Your Information

We only share your information in these situations:

• Service Providers: With trusted companies that help us run our service (like cloud hosting providers)
• Legal Requirements: If required by law or to protect our rights and users' safety
• Business Changes: If our company is sold or merged, your information may transfer to the new owners
• With Your Permission: For any other purposes, only with your explicit consent

All service providers must protect your information and only use it for specified purposes.

Data Security

We protect your information with:

• Encryption of data during transmission and storage
• Access controls to limit who can see your data
• Regular security reviews and updates
• Industry-standard security practices

Your Rights

You can:

• Access your information and ask what data we have about you
• Update or correct your information
• Delete your account and associated data
• Export your data in a portable format
• Object to how we process your information

To exercise these rights, contact us at privacy@trysignal.guide.

Cookies

We use cookies to remember your preferences and analyze how our service is used. You can control cookies through your browser settings.

Third-Party Links

Our service may link to other websites. This privacy policy only applies to TrySignal - other sites have their own privacy policies.

Children's Privacy

Our service is not intended for anyone under 16 years old. We don't knowingly collect information from children.

Changes to This Policy

We may update this privacy policy from time to time. When we make important changes, we'll notify you via email or through our service.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

This Privacy Policy applies to all users of TrySignal.guide and was last updated on August 29, 2025.